All case studies

CLIENT CASE STUDY

Trades

Citi Industries

Turning specialist expertise into organic revenue.

A search and website strategy that turned visibility into commercial results.

THE CORE WINTurning specialist expertise into organic revenue.
Citi Industries client project
$100K

Monthly revenue driven by organic rankings

Record

Revenue months early in the engagement

Core terms

Top-ranking service keywords

Results reported in the original client case study. The source does not give a single reporting period; outcomes vary by business, budget and market.

THE BUSINESS

Citi Industries

Citi Industries is a trade waste specialist, delivering end-to-end commercial plumbing solutions. Their services include grease trap installations, pump servicing, wash bay construction, waste pit maintenance, and council compliance, all tailored for businesses that require reliable, regulation-ready infrastructure.

The Challenge

Citi Industries needed to upgrade their digital presence and scale qualified lead generation. Before engaging X/O Digital, their online presence was inconsistent, with:

  • An outdated website that didn’t reflect their broad service offering
  • No paid acquisition system or tracking setup
  • Limited organic visibility for their core services

Their goals were to own their niche online, drive steady lead flow, and gain full clarity on ROI by channel.

Our Strategy & Services Delivered

Citi Industries engaged X/O Digital as their fractional CMO to lead their end-to-end digital marketing strategy. From a complete website redevelopment to targeted ad campaigns and SEO, we’ve helped position them as a go-to provider in the trade waste and commercial plumbing space.

Paid Media & SEO Strategy

We launched targeted Google and Meta Ads campaigns focused on high-conversion keywords like “grease trap installation” and “commercial waste pit maintenance.”

Simultaneously, we built a long-tail SEO strategy with optimised landing pages, service-specific blog content, and technical site improvements.

Website Redevelopment

The new website structure focused on clean navigation, better conversion flow, and SEO fundamentals. Copy was reworked to reflect the real-world outcomes Citi delivers for their clients.

Tracking & Attribution

Full-funnel tracking was deployed using Google Analytics, Tag Manager, and Meta Pixel. This enabled clear insights into which channels and campaigns delivered the best cost-per-lead.

Results Achieved

Citi Industries’ new digital foundation rapidly turned into real business results.

Key Performance Indicators:

  • Organic Visibility: Now owns all core service keywords as top-ranking results, driving $100K in revenue per month
  • Business Growth: Recorded highest-ever revenue months within the first few months of engagement

Successes by Milestone

A strategic roadmap showcasing key achievements across short-, mid-, and long-term initiatives. From stabilising ad performance and enhancing tracking to revamping website structure and preparing for advanced digital growth, each milestone reflects a step forward in driving measurable results and scalable success.

Short-Term Wins:

  • Launched Google and Meta Ads campaigns targeting high-intent commercial plumbing and trade waste searchers
  • Delivered a full website redevelopment focused on clearer messaging, SEO structure, and conversion flow
  • Implemented accurate tracking and attribution to identify the most cost-effective lead sources

Mid-Term Gains:

  • Improved search rankings for key services like “grease trap installation” and “wash bay construction”
  • Unified branding and messaging across all digital channels to strengthen market perception
  • Developed a scalable ad framework to expand into new service areas and industries

Long-Term Plans:

  • Build a dominant SEO presence across long-tail trade waste and commercial plumbing terms
  • Launch content marketing campaigns to educate businesses on compliance and infrastructure
  • Scale regional targeting in ads to capture leads from councils and commercial property groups
  • Use lead data to continually optimise spend and improve cost per acquisition over time

Why This Case Study Matters

Citi Industries’ transformation is a prime example of how a full-service digital approach, anchored in performance, clarity and technical excellence, can unlock record-setting growth, even in specialised B2B sectors.

LET’S START WITH YOUR BUSINESS

GOOD GROWTH.
STARTS HERE.

Tell us where you are, what you’d like to improve and how you’re currently investing in marketing. We’ll review the details before discussing the right next step.

Zyran Erasmus
Zyran ErasmusHead of Growth, XO Digital

Having trouble with the form? Open our contact page.

LET’S MAKE YOUR NEXT MOVE COUNT

READY FOR WHAT’S NEXT?

Tell us where you want to go. We’ll talk through how to get there.

Start a conversation